THIS WEEK’S TIP: Product Guarantee
Product Guarantee Policy Stampin’ Up! guarantees products to be free from manufacturing defects for 90 days after the shipping date. Incorrect shipments and defective or damaged merchandise must be returned to Stampin’ Up! within 90 days of the original shipping date to obtain a replacement. Missing items must be reported to Stampin’ Up! within 90 days.
Demonstrators should always inspect their order upon receipt—and should coach their host to do the same to verify that the products are defect and damage free and to ensure that the entire order and correct products were received. Doing so will help facilitate initiating the exchange/return process within the stipulated 90-day period.
This guarantee does not cover merchandise damaged after delivery or through accident or misuse. Stampin’ Up! makes no specific guarantees about delivery times.
Information regarding the 90-day guarantee can also be found here for sharing with customers.